Warranty Registration

Which product your purchased
Model

Thanks for submitting!

 
Image by Kelly Sikkema

              Warranty Claim

Which product your purchased
arrow&v

Thanks for submitting!

 

TERMS & CONDITIONS OF WARRANTY

WARRANTY PERIOD 

□ 2-YEARS (APO,TE,YK, K,YK-IRT,DO2-5 Series ) 

□ 1-YEAR (ADM,Yirdoc,DO2-10 Series) 

LIMITED WARRANTY COVER ( Valid only in Malaysia ):

  1. Limited to replacement against manufacturing defects of your machine in materials and workmanship.

  2. Valid only for the original purchaser/user of the machine and is not transferable.

  3. Valid for repair the defective part(s) with free of charge.

  4. Valid only if the completed warranty card is posted to CAREFORCE MEDICARE SUPPLIES SDN BHD (CMS) within 10 days from the date of purchase.

  5. Valid to claim the warranty by sending the defective machine with its original warranty card to CAREFORCE 

MEDICARE SUPPLIES SDN BHD (CMS) Service Centre.

LIMITED WARRANTY DOES NOT COVER:

1. Accessories,Consumables and Parts that are subjected to wear and tear 

Pulse oximeter: LCD Screen, On/Off Button, Sling, Cover ; 

Alternating Pressure system: Air Tubing, Repair Patch, Adhesive,Bubble Mattress, Main Unit Hook, Glue and Etc

Yirdoc nebulizer: Atomising Cup, Storage Bag, USB cable, Mouth Piece, Adult Mask, Child Mask and Etc; 

Thermometer: LCD Screen, On/Off Button, Battery and Etc 

Oxygen concentrator: LCD Screen, On/Off Button, Filter,Coarser Filter, Bacterial Filter, Humidifier Bottle, 

Nasal Cannula, Oxygen Face Mask, Magnetic Valve, Roller Wheels and Etc


2. If the machine is defaced or altered.


3. Lost or damage to the machine arising from or in connection with

(A) Abuse, tampering modification, and 

disassembling by unauthorised personnel.

(B) Negligence and/ or misuse (Including accident, improper 

storage, exposure to moisture, direct or indirect contact to water, excessive temperature, sand, dust, dirt, 

other pollution or other environmental conditions and failure to follow precautions or proper instructions 

stated in the instruction user manual.

(C) Fire, flood, lightning strike or other acts of natural disaster; and/ or 

(D) deficiencies in consumable parts such as battery leakage,

(E) machine with its serial number removed/ made illegible/ tempered with.


4. Delivery, Freight, or Shipping Charges.​